(800) 827-1692

Home   Why Reserve a Locker?   Gallery   FAQ   Terms
Reserve a Locker   Single Day Lockers   Map   Get In Touch

Frequently Asked Questions


Q: Where are the lockers?
A:  The Lockers you are Reserving on this Website are located inside the Venue.
Please do not be confused if you see Lockers Outside the Venue - These are called "Parking Lot Lockers".  The Parking Lot Lockers (Outside the Venue) are for bicycle helmets, motocyle helmets, and stakeboards only.  You can NOT Reserve a Parking Lot Locker on this Website.
If you reserve a Locker online, it will be inside the Venue.  We will post a map to show you the exact location of your Locker as soon as one is available.
Q: Are you going to mail a Locker Key to me?
A: No! Please bring your PayPal Receipt to the Event, and we will exchange it for your Locker Key or Padlock at our Check-In Tent, which is inside the venue.
Q: What do I need to bring to the Festival to Receive my Locker Key?
A: Please print your Paypal Receipt. You will see it on your screen when you order the Locker. Please bring a Paper Copy of the PayPal Receipt printout with you to the Festival. If you have trouble printing it, please email LockerLouToTheRescue@LockerLou.com.
Q: Do you Guarantee to hold my Locker Reservation?
A: Yes. We will hold your Locker Reservation throughout the entire Festival until you claim it.
Q: Will you explain the Key/Padlock Deposit one more time?
A: Let's use the Medium Locker as an example. PayPal charges $54.00. You bring the PayPal Receipt to Locker Check-in. You receive a Locker Key and keep the Key for 3 days. When you return the Key to us you immediately receive $20 cash back. Your Net Total Cost for the Medium Locker for three days is $34.00. You’ll leave the Festival with $20 in your pocket - gas money for the drive home.
Q: I hate lines …
A: We all hate lines. Please help us be efficient. Please Print your Paypal Receipt and hand it to one of us at the Check-In Tent.
When it’s time to go home all Key Deposit Refunds are issued quickly. Just give the Locker Key to one of us and we’ll hand you a $20 bill. No forms, no ID’s, no complications. It took more time to read this answer than it will to exchange your Locker Key for $20. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.
Q: Where is the Locker Check-In Tent?
A: Signs will show you the way to our tent and our location will be in the Festival Guide. Event Staff can point you in the right direction, and we’ll post a map you can download - as soon as one is available. If you’re lost just call: (800) 827-1692 and we’ll direct you to the Lockers.
Q: Will I be able to use the Locker anytime I want?
A: YOU MUST HAVE A TICKET TO THE EVENT TO ACCESS THE LOCKERS. Our current arrangement with the Festival allows you to access the lockers as many times as you wish WHILE YOU ARE INSIDE THE FESTIVAL. When the Event is over each night, the grounds are closed, and you will NOT be able to access the Lockers until the following day.
Q: How Big are the Lockers?
A: Please review the "Reserve" Page for the locker dimensions.
Q: Can I pay for the Lockers at the Event?
A: Maybe. There is a limited supply of lockers - and all of them are available on-line right now.  Every Locker will probably be reserved on-line before the Festival begins.  No one knows for sure. If the lockers sellout on-line (as they have in the Past), there won't be any Lockers available to rent at the Festival - unless someone cancels at the last minute.
If you Reserve Your Locker NOW, we guarantee to hold your reservation for the entire event.
Q: If I can't make it to the Festival, or don't need my Locker Reservation, can I get a refund?
A: Yes! Please reach out to me by email or in person at the event as soon as your plans change. No Refund will be issued after the Festival is over.
Q: What happens if I lose my Key?
A: If you lose the Key, you will forfeit the $20 deposit. You will receive a new Key and will need to pay another refundable $20 deposit. Once you return the new key, you will receive the second deposit back. If you find your "lost" Key, you’ll receive your original deposit back too.
Q: Can I get more than One Key for My Locker?
A: Only One Key is issued for Each Medium and Large sized Lockers, however, ALL Extra-Large Lockers will be equipped with Combination Locks.

We’re using “Set-Your-Own” combinations for customer convenience and increased security.
Q: Do I bring my own Padlock?
A: You cannot use your own Lock. You must use the Lock provided by the Locker Company. There is no additional charge for the use of our Lock, which remains the property of the Locker Company. A $20.00 Refundable Lock Deposit is collected when you reserve the Extra-Large Keyless Combination Locker on-line.

Here’s how it the Deposit works: PayPal charges you for the Extra-Large Keyless Combination Locker. You bring the PayPal Receipt to Locker Check-in. You receive a Pad Lock and keep it for 3 days. When you return the Lock to us you immediately receive $20 cash back.
Q: What happens if I forget my Paypal Receipt?
A: Please print and bring a Hard Copy of your receipt to avoid complications.  Now is the Time to Repeat the Locker Mantra: "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt." "I will Print and Bring my PayPal Receipt."

You will still receive your Locker.   We are just trying to be efficient because it takes longer to check-in without a Paper Copy of your Paypal Receipt.
Q: Can I get a Refund if I Reserve a Locker Now and Keep it for One Day?
A: Yes. If you are attending FYF on Saturday and not returning on Sunday, vacate the Locker and Return the Key before the FYF closes on Saturday Night. We’ll refund your Key Deposit and Sunday’s Rental Fee. This offer is for Saturday only. If you have any questions about this policy, please call: (800) 827-1692 for clarification.
Q: Should I Text and Drive?
A: NO! Pull Over to Text Your Friends the Good News: "IJGALFLL!" (I Just Got A Locker From LockerLou!).


COPYRIGHT © 2017 TROPHY LOCKERS, INC.   All RIGHTS RESERVED